FAQ's

If you are in the Bay or Plenty, Waikato or Marlborough regions we can make a time to visit you for a demonstration, give a us a call on 0800 61 41 21

If you would like to come to us, give us a call to make a time, we are at 1/3 Rakiraki Way, Tauriko, Tauranga, Bay of Plenty, 3171

We have a list of local agents that is expanding all the time, click here to see if we have a partner in your area.

Delivery times do vary by item and and location. Its best to get in touch with details for more specific delivery times.

Shipping varies by product and region, shipping rates will be automatically added to your order at the checkout.

No, we currently only ship to locations in New Zealand.

Get in touch here

Just let us know and we will sort it out as soon as we can.

Of Course. If a product you buy has a major fault you are entitled to a replacement or refund under the Consumer Guarantees Act.

Send us the details of your product and reason to request a return and we will be in touch within 24 hours to make arrangements.

Contact us here.

We are working on expanding our network across New Zealand. At this stage we can arrange a demonstration in many parts of the North Island and the top of the South.

Let us know where you are, and we can see what we can do to arrange a demonstration.

Most products have care notes in the manual. If you are not sure about any aspects just get in touch.

The following component warranty cover applies to defects in materials or workmanship for eligible purchases made on or after 23 March 2026, unless different product-specific terms were clearly disclosed and agreed before purchase. Purchases made before 23 March 2026 retain the warranty terms and any specific promises provided at sale. Your statutory rights remain unaffected.

• Structural, frame and mechanical components: 3 years.
• Electrical and electronic components, including motors, controllers and displays: 2 years.
• Lithium batteries: 3 years.
• AGM and gel batteries: 1 year.

Normal wear, routine maintenance and normal battery ageing are not manufacturing defects. Damage caused by accidents, misuse or inadequate care may also be excluded where it caused the problem.

Our warranty is additional to your rights under the Consumer Guarantees Act, which may continue after the warranty period ends.

See our Returns, Refunds & Product Warranty Policy for full details.

Is rust or salt-water damage covered?

Corrosion protection helps, but it does not make a vehicle corrosion-proof. Salt water, salt spray and wet sand require extra care, including prompt cleaning using the method approved for your model, thorough drying and regular inspection.

Our express warranty excludes corrosion and associated damage caused by environmental exposure or inadequate care, rather than a manufacturing defect. Corrosion caused by defective materials, workmanship or factory coatings remains eligible for assessment. An unrelated fault is not automatically excluded because corrosion is present elsewhere.

Please discuss regular beach use or coastal storage with us before purchasing so we can advise on suitability and care. Do not drive through seawater, surf or tidal pools unless expressly permitted by the model-specific instructions.

How do I make a warranty claim?

Email electrify@eveast.co.nz with your purchase details, the model, a description of the problem and photographs where useful.

We’ll assess the issue and explain the next steps. Please contact us before arranging repairs or sending back a vehicle or battery. Any proposed charges outside warranty and statutory cover will be explained and agreed before chargeable work begins.

A Kiwi Mobility Scooter Lease makes mobility easy. You can apply for a mobility scooter lease here or call 0800614121 for further information.

Yes we do provide demonstrations, and if you lease or buy a scooter from us, we will set up the scooter to suit you, provide a User Manual and give you comprehensive operating instructions.

Yes, but it is not recommended on very wet days or to drive through deep puddles.

Yes, mobility scooters are a "pedestrian mobility device" and are therefore authorised for use on footpaths. You should only be on the road if you are crossing over the
road.

Depending on the model of scooter, the conditions, terrain, weight being carried and the age of the batteries, new fully charged batteries should take you up to 45 kms.

Yes we provide servicing and repairs for all scooters sold or leased by us.

Whether it’s your mobility scooter, your Veehop ATV, or your Kaaspeed golf ride — the battery is the real engine behind the scenes.

But not all batteries are created equal… and they don’t all like to be treated the same.

Learn more here